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Shipping and Returns

How is shipping charged?

All orders over $50 ship free within the contiguous U.S. via ground service. For any order under $50, ground shipping with be $9.99. Express shipping is available at checkout, and the rate will appear based on the items in your cart. If you would lik

When will my order ship?

All blank cup orders will be shipped within 1 business day and all customized orders will be shipped between 6-8 business days. If you need your order sooner, please reach out to our Customer Success Team at [email protected]. Please note that rush f

Where will my order ship from?

All online orders will ship from our fulfillment center in El Monte, California unless otherwise specified.

Do you ship internationally?

Though our webshop cannot process orders located outside of the U.S. or outside of the contiguous U.S., you may contact us by emailing [email protected] to place an international order. Higher shipping rates may apply.

What is your return policy?

May I change or cancel my order?

Any order cancellation/changes must be requested within 24 hours of the order confirmation to [email protected]. We will try our best to accommodate your request if the order has not yet shipped.

What if I receive a damaged or incorrect product?

If you have received damaged or incorrect items, please contact [email protected] within five days of receiving your package with your Name and Order Number, and we’ll resolve the issue immediately.

Is express shipping offered?

Yes, we offer 1-2 business day express shipping at the checkout page! Please note if your order is placed after 12pm PST, your order will be shipped the next business day. Any modifications to an order placed with express shipping MUST BE communicate