What is your return policy?Updated 19 days ago

What is your return policy for Retail orders?

You’re welcome to return your order if you can nod ‘yes’ to all the dot points below. Also, please let us know why you’d like to return to sender – sharing is caring, and we’re here to grow.

• Items being returned are not custom printed, and are not part of our NATURAL (compostable) collection.
• Items must be unprinted, new, unused, and in original packaging. 
• Order has been received within the last thirty (30) days.
• Items show zero signs of use, so we can make sure they comply with FDA Food Health and Safety standards. 
• Includes original packaging (including all bags/boxes).
• Order was placed to the contiguous US (if it was sent to Hawaii or Canada, please see below).

Are you still nodding? Great. Please email [email protected] with your order number and your preferred reimbursement option, and we’ll send you a return label.

Option 1: a refund to your payment card, less a 25% restocking fee. This transaction will go through as soon as we receive the goods.

OR

Option 2: a digital gift card for 100% of your order.

*Please note that reimbursement/store credit be withheld if returned items are suspected to be used, damaged, or not returned in their original packaging. All returns must comply with FDA Food Health and Safety standards to receive reimbursement/store credit.

All Refunds/Store Credit is processed on Thursdays.

Custom printed orders and NATURAL Collection products cannot be refunded, returned, or exchanged.

For shipments to Hawaii and Canada: Our standard return process does not apply. Please reach out to [email protected] with your order number and we will determine the best solution on a case by case basis considering the circumstances and costs. 

What is your return policy for Wholesale/Bulk orders?

Custom printed products, clearance items, and products within our NATURAL and GO collection are final sale and cannot be returned or exchanged. 

Your unprinted POP or RESERVE collection products are eligible for return if the following conditions are met: 

• Items must be unprinted, new, unused, and in original packaging (including all bags/boxes). 
• Order was received within the last thirty (30) days. 

We assess a 25% restocking fee, and shipping and handling charges will not be refunded. Once approved, we will provide you with an RMA document. All customers are responsible for product returns and shipping fees to our warehouse at: 6545 Caballero Blvd, Buena Park, CA 90620

Once we receive your return with the RMA document, we will issue a reimbursement* to your original form of payment, minus a 25% restocking fee.

*Please note that reimbursement will be withheld if returned items are suspected to be used, damaged, or not returned in their original packaging. All returns must comply with FDA Food Health and Safety standards to receive reimbursement. Eligible refunds are processed on Thursdays.

We reserve the right to decline refund requests at our discretion.

What if I received damaged or incorrect items?

Noooo. We’re as bummed as you are. Please email us at [email protected] within five(5) days of receiving your package, and we’ll resolve the problem as soon as possible. To speed up the process, please share your Name and Order Number.